Privacy policy
Last updated: 25 October 2024
We’re so happy to have you here at Fables & Feathers! This Privacy Policy explains how we ("the Site", "we", "us", or "our") collect, use, and share your personal information when you visit, use our services, or make a purchase from fablesandfeathers.com (the "Site"), or otherwise communicate with us about the Site (collectively, the "Services"). In this Privacy Policy, "you" and "your" refers to you as the user of our Services—whether you’re a customer, a visitor to our website, or someone else whose information we may collect in connection with the Services.
We really want you to feel comfortable with how we handle your information, so please take a moment to read this Privacy Policy carefully. If anything isn’t clear, we’re always here to answer your questions.
Changes to This Privacy Policy
We might need to make updates to this Privacy Policy every now and then, whether it's because of changes to how we operate, new legal requirements, or just to make our practices even better for you. Whenever we do update this Privacy Policy, we’ll make sure to post the revised version on our Site, update the "Last updated" date, and follow any other legal requirements.
How We Collect and Use Your Personal Information
To provide you with our Services, we collect personal information from various sources, as described below. The information that we collect and use may vary based on how you interact with us.
Aside from the specific uses listed below, we may also use the information we collect to communicate with you, improve the Services we offer, comply with our legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we use the term "personal information," we’re talking about information that identifies, relates to, describes, or could be linked to you. The following sections describe the different categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you submit directly to us through our Services may include:
- Contact details: Your name, address, phone number, and email.
- Order information: Details such as your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account information: Your username, password, security questions, and other information needed to keep your account secure.
- Customer support information: Any information you share with us in communications, like when you send us a message through our Services.
Some features of our Services require you to provide specific information about yourself. While it’s always your choice whether or not to share this information, choosing not to may prevent you from accessing certain features.
Information We Collect about Your Usage
We may also automatically collect information about how you interact with our Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data can include information such as how you access and use our Site and your account, including device and browser details, information about your network connection, your IP address, and other information about your interactions with our Services.
Information We Obtain from Third Parties
We may also receive information about you from third parties, such as vendors or service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who gather payment information (e.g., bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or engage with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
1. Providing Products and Services
We use your personal information to provide you with our Services and fulfill our contract with you. This means we use your details to process payments, complete orders, send you notifications about your account, purchases, returns, exchanges or other transactions, and manage your account as a whole. We also use your information to arrange for shipping, to facilitate returns and exchanges more easily, and provide all the features that come with managing your account. To make your shopping experience even better, we may enable Shopify to match your account with other Shopify services that you might decide to use. In such cases, Shopify will handle your data according to its Privacy Policy and Consumer Privacy Policy.
2. Marketing and Advertising
We may use your personal information to send you marketing and promotional materials by email, text message, or postal mail, and to show you advertisements for our products or services. This helps us ensure that our communications are more tailored and relevant to your preferences. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in promoting and selling our products, according to Art. 6 (1) (f) GDPR.
3. Security and Fraud Prevention
We take the security of your personal information seriously and use it to detect, investigate, or take action regarding possible fraudulent, illegal or malicious activity. If you have an account with us, you are responsible for keeping your account credentials safe—please keep your username, password, and other access details private. If you believe your account has been compromised, contact us right away. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
4. Communicating with You and Service Improvement
We use your personal information to provide you with customer support and to improve our Services. It’s in our legitimate interest to be responsive and ensure our services are effective and helpful for you, and to maintain a positive relationship with you. This is also covered by Article 6 (1) (f) of the GDPR.
Cookies
Just like many other websites, we use Cookies on our Site. If you’d like specific information about the Cookies we use with Shopify, you can visit Shopify's Cookies Policy. We use Cookies to help improve our Site and Services, including to remember your actions and preferences, to run analytics, and better understand how you interact with the Services. This helps us administer, improve, and optimize our Services (which is in our legitimate interest).
We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that if you remove or block Cookies, it could negatively affect your experience on our Site. Some features of our Services, including certain functionalities, may not work properly or may not be available if you block Cookies. Also, please note that blocking Cookies may not completely stop us from sharing some information with third parties, like our advertising partners.
How We Disclose Personal Information
In some situations, we may need to share your personal information with third parties for reasons such as fulfilling a contract, legitimate interests, or other purposes as described in this Privacy Policy. Such circumstances may include:
- With vendors or third-party service providers who work on our behalf (e.g., for IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to help provide services or advertise to you. These partners will handle your information according to their own privacy notices.
- When you give us permission—for example, when you request or consent to us sharing certain information with third parties to ship products or when using social media widgets or login integrations.
- With our affiliates or other members within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction—like a merger or bankruptcy—or to comply with legal requirements (such as responding to subpoenas or search warrants), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We want you to know that we do not use or share sensitive personal information without your consent, and we never use it to infer characteristics about you.
Third Party Websites and Links
Our Site may include links to websites or other online platforms operated by third parties. If you follow these links to sites that aren’t affiliated with or controlled by us, we encourage you to review their privacy and security policies, as well as any terms and conditions they have. While we aim to provide helpful resources, we do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
If you share information in public or semi-public spaces, such as social media platforms or other third-party sites, that information may be visible to other users of those platforms or our Services without limitation on how it can be used by us or those third parties. Please be mindful when sharing your information. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, unless specifically stated in our Services.
Children's Data
Our Services are designed for adults, and we do not intend for them to be used by children. We also don’t knowingly collect any personal information about children. If you are a parent or guardian and believe that your child has shared their personal information with us, please reach out using the contact information provided below—we’ll make sure it gets deleted.
As of the Effective Date of this Privacy Policy, we do not knowingly "share" or "sell" (as defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take the security of your personal information very seriously, but it’s important to understand that no security measures are perfect or impenetrable. While we work hard to protect your data, we cannot guarantee "perfect security." Additionally, any information you send to us might not be completely secure during transit, so we recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have the right to ask for details about the personal information we hold about you, including how we use and share it.
- Right to Delete: You may have the right to request that we delete the personal information we have about you.
- Right to Correct: If we hold any incorrect personal information about you, you may have the right to ask us to correct it.
- Right of Portability: You may have the right to receive a copy of the personal information we have about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict how we process your personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: If we decline your request, you may have the right to appeal our decision by replying directly to our response.
- Managing Communication Preferences: We may send you promotional emails, but you can opt out at any time using the unsubscribe option in those emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.
You can exercise any of these rights on our Site or by contacting us using the contact details provided below. We want you to know that exercising your rights is always okay with us—you won't face any negative consequences for doing so. To provide a substantive response to your request, we may need some information to verify your identity, like your email address or account details. In line with the law, you can also designate an authorized agent to make requests on your behalf. If this happens, we may need proof that they are acting with your permission, and you may need to verify your identity directly with us. We will respond to your request promptly as required under applicable law.
Complaints
If you’re unhappy with how we handle your personal information, please contact us using the contact details provided below, and we’ll do our best to resolve the issue. If you’re not satisfied with our response, depending on where you live, you might have the right to appeal our decision by contacting us, or by lodging your complaint with your local data protection authority. If you’re in the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
We want to be transparent about how we handle your information, especially if you're outside of the countries where we operate. Please note that we may need to transfer, store, and process your personal information outside of the country you live in. Your personal information is also processed by our team and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, we’re here to help! Feel free to reach out to us by phone or email at info@fablesandfeathers.com, or you can write to us at Amsterdamsestraatweg 40, 3743 DT, NL.
For the purpose of applicable data protection laws, and unless explicitly stated otherwise, Fables & Feathers is the data controller of your personal information.